--- title: Handling Time Has to Be Lower Than 2 to Be Updated on Channel description: Find out how to resolve the error “Handling time has to be lower than 2 to be updated on Channel” when listing products on Temu via M2E. url: "https://docs.m2ecloud.com/docs/handling-time-has-to-be-lower-than-2-to-be-updated-on-channel/" updated: "2025-05-02" category: Temu / Temu Troubleshooting --- # Handling Time Has to Be Lower Than 2 to Be Updated on Channel This error occurs when Temu rejects a product update or listing due to the handling time (also known as fulfillment time) being 2 days or more. For certain product categories, Temu only accepts a handling time of 0 or 1 day. ## What is handling time Handling time refers to the number of days it takes you to process an order and hand it over to the carrier after a customer places it. For example: - **0 days** = same-day dispatch - **1 day** = next-day dispatch - **2+ days**= rejected by Temu (for specific categories) Temu enforces this rule to meet their fast-shipping standards and ensure high customer satisfaction. ## How to fix the error ### Step 1. Identify affected listings Go to the *Temu Listings* tab in the app and find the products affected by the error. To filter them quickly, click the **Groups** icon (folder icon). Then, select **Action Required > Errors**, and click on the relevant error message. [![M2E Cloud Temu Handling Time Error](https://docs.m2ecloud.com/wp-content/uploads/2025/04/M2E-Cloud-Temu-Handling-Time-Error-scaled.webp)](https://docs.m2ecloud.com/wp-content/uploads/2025/04/M2E-Cloud-Temu-Handling-Time-Error-scaled.webp) ### Step 2. Edit handling time in the Selling Policy Once you’ve filtered affected listings, update the handling time via the **Selling Policy**: 1) Click the affected Temu item and open the product card. 2) Navigate to the **Policies** tab. Click the eye icon next to the Selling Policy. [![M2E Cloud Edit Temu Selling Policy](https://docs.m2ecloud.com/wp-content/uploads/2025/04/M2E-Cloud-Edit-Temu-Selling-Policy.webp)](https://docs.m2ecloud.com/wp-content/uploads/2025/04/M2E-Cloud-Edit-Temu-Selling-Policy.webp) 3) Scroll down to the **[Handling Time](https://docs.m2ecloud.com/docs/m2e-selling-policy-configurations/#provide-handling-time-amazon-kaufland-amp-temu)** section to edit the value. ### Step 3. Choose how to set the handling time You can set the handling time in the **Selling Policy** by choosing one of the following options: [![M2E Cloud Selling Policy Temu Handling Time](https://docs.m2ecloud.com/wp-content/uploads/2025/04/M2E-Cloud-Selling-Policy-Temu-Handling-Time.webp)](https://docs.m2ecloud.com/wp-content/uploads/2025/04/M2E-Cloud-Selling-Policy-Temu-Handling-Time.webp) - Sourced from a **custom Temu attribute** (you can manually enter the value) - Sourced from a **Store/Catalog attribute** (linked to your store's product data) > ⚠️ Make sure that the Handling Time value is either 0 (same-day dispatch) or 1 (next-day dispatch). > > Any value of 2 or higher will be rejected by Temu for specific categories. ### Step 4. List products to apply changes After updating the handling time in your Selling Policy, save your changes and list the products to push the update to Temu: 1) Select the affected Temu products in the *Listings* tab. 2) In the mass actions menu, click the **List** button. [![M2E Cloud List products on Temu](https://docs.m2ecloud.com/wp-content/uploads/2025/04/M2E-Cloud-List-products-on-Temu.webp)](https://docs.m2ecloud.com/wp-content/uploads/2025/04/M2E-Cloud-List-products-on-Temu.webp) ## Why Temu has this restriction Temu is built around a fast delivery model, and shorter handling times help: - Ensure quick shipping and order turnover - Maintain high customer satisfaction - Meet the growing demand for faster fulfillment in today’s e-commerce landscape ## Can you request approval for a 2-day handling time Yes, but only in special cases, and approval must come directly from Temu. Temu may grant exceptions for: - High-volume or top-rated sellers - Sellers with a dedicated Temu account manager - Special product types that require more preparation time (e.g., custom-made, oversized, or regulated goods) If 2 days is essential for your business model: 1) Contact Temu Seller Support or your assigned account manager. 2) Provide a clear explanation of your situation: - Why do you need 2 days of handling time - The types of products you’re selling - How do you plan to maintain reliable shipping and fulfillment 3) Request that they manually allow a 2-day handling time for: - Specific SKUs - A product category - Or your entire store (if applicable) Keep in mind that **this approval is not guaranteed**, and each request is evaluated on a case-by-case basis. > ℹ️ If you need help adjusting your M2E Cloud Selling Policies, feel free to [reach out to our support team](https://m2ecloud.com/contact-us). ## Temu Troubleshooting - [Product Description is Too Long](https://docs.m2ecloud.com/docs/product-description-is-too-long/) - [Incorrect Dimension of the Product](https://docs.m2ecloud.com/docs/incorrect-dimension-of-the-product/) - [Handling Time Has to Be Lower Than 2 to Be Updated on Channel](https://docs.m2ecloud.com/docs/handling-time-has-to-be-lower-than-2-to-be-updated-on-channel/)