---
title: Image File Size Exceeds the Allowed Limit
description: Fix image file size error in M2E Multichannel Connect. Learn marketplace size limits and how to compress images for Amazon, eBay, Walmart, and more.
url: "https://docs.m2ecloud.com/docs/image-file-size-exceeds-the-allowed-limit/"
updated: "2026-03-27"
category: M2E Starter Guides / Listing Errors (Troubleshooting) / Product Image Errors
---

# Image File Size Exceeds the Allowed Limit

If you see the error *"Image file size exceeds the allowed limit"* when listing products with M2E Multichannel Connect, it means one or more product images are larger than the maximum size allowed by the marketplace.

Each marketplace has its own image size restrictions. If an image exceeds that limit, the listing will be rejected.

## Marketplace image size limits

Each marketplace has different requirements. Check the maximum allowed file size for your marketplace:

| **Marketplace** | **Maximum file size** |
| --- | --- |
| eBay | 12 MB |
| Amazon | 10 MB |
| Walmart | 5 MB |
| TikTok Shop | 10 MB |
| Temu | 5 MB |
| Kaufland | 10 MB |
| Shein | 3 MB |
| OnBuy | 10 MB |

## How to fix the error

You need to reduce the file size of the product images and resubmit your listings. Follow the steps below.

### Step 1. Reduce the image file size

To bring your images within the allowed limit, you can:

- **Convert to JPEG format** – Use JPEG instead of PNG (often reduces file size by 50-70%).
- **Reduce image resolution** – Lower the pixel dimensions if the image is very large (e.g., from 4000px to 2000px).
- **Use compression tools** – Compress the image using tools like [TinyPNG](https://tinypng.com/) or image editors.

In most cases, converting a large PNG to a compressed JPEG is enough to solve this issue.

### Step 2. Update the image and resubmit the products

After optimizing your images:

1) Replace the old images in your store or product catalog with the optimized versions.

2) Go to the *Listings* page in M2E Multichannel Connect and select your marketplace account.

3) Use the product groups to [display items with this specific error](https://docs.m2ecloud.com/docs/identify-products-affected-by-marketplace-errors/).

[![M2E Cloud Image File Size Exceeds the Allowed Limit](https://docs.m2ecloud.com/wp-content/uploads/2026/03/M2E-Cloud-Image-File-Size-Exceeds-the-Allowed-Limit-scaled.webp)](https://docs.m2ecloud.com/wp-content/uploads/2026/03/M2E-Cloud-Image-File-Size-Exceeds-the-Allowed-Limit-scaled.webp)

4) Select the affected items.

5) Click **Manage Items** > **List**from the actions menu.

[![M2E Cloud List Incomplete Marketplace Items](https://docs.m2ecloud.com/wp-content/uploads/2026/03/M2E-Cloud-List-Incomplete-Marketplace-Items.webp)](https://docs.m2ecloud.com/wp-content/uploads/2026/03/M2E-Cloud-List-Incomplete-Marketplace-Items.webp)

If the image file sizes are reduced properly, your listings will be created on the marketplace.

> ✅ If you still run into this issue after completing the steps, please [contact our support team](https://docs.m2ecloud.com/docs/how-to-contact-the-m2e-support-team-and-get-help/) for help.