--- title: TikTok Shop Approved Shipping Carriers in Italy description: "See TikTok Shop - approved carriers in Italy, choose Ship by TikTok or Seller, meet RTS/TTS deadlines, and add valid tracking - ship smoothly and keep metrics strong." url: "https://docs.m2ecloud.com/docs/tiktok-shop-approved-shipping-carriers-in-italy/" updated: "2025-12-28" category: "TikTok Shop / TikTok Shop Shipping & Fulfillment" --- # TikTok Shop Approved Shipping Carriers in Italy ## Shipping Types You Can Use in Italy - **Local > Local** *Available*: Shipped via Platform (default), Shipped by Seller - **Sell Across EU** *Available*: Shipped via Platform (default), Shipped by Seller > 💡 *Important operational rule (applies to all shipping types). Your warehouse address in Seller Center must match the real shipping origin.* ## TikTok Shop: Approved Shipping Providers in Italy (Shipped by Seller) **Selling Across EU (examples listed)** - Amazon Logistics - BRT Bartolini - DHL Express - FedEx - GLS - UPS® **Domestic shipping in Italy** - Amazon Logistics - Amazon Shipping IT - BRT Bartolini - DHL Express - EVRi - FedEx - GLS - Liccardi Trasport - Poste Italiane - Sailpost - UPS® **Use M2E Cloud + Amazon MCF to route orders to Amazon for fulfillment, sync tracking back to your store, and cut manual work.** [![m2e amazon mcf](https://docs.m2ecloud.com/wp-content/uploads/2025/08/m2e-amazon-mcf-1024x301.webp)](https://m2ecloud.com/amazon-mcf-integration-with-woocommerce-bigcommerce-ecwid-shopify-ecommerce-store) ## SLAs & Timelines You Must Meet ### Shipped by Seller: Local (Italy > Italy) | **Step** | **Seller Center / Tracking status** | **Deadline** | **Notes** | | --- | --- | --- | --- | | Prepare, pack, upload tracking | Stocking <> Awaiting Collection or Awaiting Shipment | Within 2 working days of receiving the order | Tracking must be valid, correct, and active once handed to the carrier. Missing or wrong tracking can create logistics issues. | | Hand parcel to the carrier | Awaiting Collection or Awaiting Shipment <> In Transit | Within 3 working days | First carrier scan confirms handover. If the order is not handed to the carrier within 7 working days, it may be automatically cancelled. | | Tracking must show movement | Transit to Ship | First scan/update within 24 hours | If there are no updates, it may be flagged “No tracking data found”. You have 36 hours to correct the tracking info. | | Monitor Package progress until delivery | Delivered | Deliver-by SLA - 4 working days | Separate rule in materials: first delivery attempt within 5 working days of order placement. | | Lost criteria | Lost or Delayed Shipments | No carrier scan within 10 calendar days or 7 working days | Package is considered “lost” under this rule. | ### Shipped by Seller: Sell Across EU (Italy > Other EU) **RTS:** Upload tracking within 2 business days. **TTS:**If there are no updates within 24 hours, it can be flagged “No tracking data found”. You have 36 hours to fix it. **Delivery:**deliver-by SLA  - IT -> FR, DE, ES: 6 business days - IT -> IE: 8 business days ### Shipped by TikTok Shop (4PL) **RTS:** Tracking + label are generated automatically. **TTS:**Tracking updates are handled automatically (no manual uploads needed). **Delivery:** Domestic 1-4 business days, Sell Across EU 3-7 business days. ## Tracking & Performance Metrics ### Tracking rules you must follow - Upload tracking either in bulk (Excel import) or manually in Seller Center. - Tracking can be edited once, only before “Delivered.” - Tracking updates must be submitted within 60 days of the order date. - Do not delete or move columns in the bulk upload template (risk of upload errors). ### Performance metrics referenced in your materials These are the operational metrics TikTok Shop uses for logistics assessment: - **Seller Fault Cancellation Rate (SFCR)**below 2.5%.  - **LDR** **(Late Dispatch Rate)** below 4%.  - **Seller-fault Return/Refund Rate** below 1.5% - **Order Negative Review Rate** below 1.5% - **VTR** **(Valid Tracking Rate)** - 95% or higher - **OTDR(On Time Delivery Rate)** at or more than 70% ## Labels, Data, and Packing Essentials **Shipped by Seller (3PL): Upload tracking correctly** You can upload tracking in two ways: - **Bulk (Excel):** Orders > Manage Orders > Upload. Fill Shipping Provider Name + Tracking ID. Don’t move/delete columns. Upload the file back. - **Manual:**Orders > Manage Orders. Filter Shipped by Seller. Select orders > Add Tracking Info. Enter tracking ID, choose carrier, Submit. **Shipped by TikTok Shop (4PL): Label printing requirements** - Print labels 102 x 152 mm, landscape. Text must be clear and fully visible. - Drop-off and Pick-up labels are not interchangeable. Using the wrong label can lead to rejection, return, or delivery failure. ## Hazardous & Prohibited Goods - Ship only products permitted by the carrier. - Follow the logistics provider’s instructions for special handling (examples listed): liquids, sharp items, fragile items, perishables, textiles, and hazardous materials. - Notify the carrier before shipping if special handling is required. ## Hand-off & Monitoring **Shipped by Seller (3PL)** You are responsible for monitoring the shipment and fixing issues fast: - You are responsible for monitoring shipment status and handling shipping-related buyer issues (delays, misdeliveries, lost parcels). - Use Action Needed and the Logistics issue filter (example issue types shown include “No tracking data found” and “Logistic Provider Mismatch”). **Shipped by TikTok Shop (4PL)** - Drop-off at a local parcel shop (default) or Pick-up from your warehouse (if selected). - For Pick-up: the system schedules collection for the next working day based on parcels in RTS (“Awaiting Collection”). ## Prohibited Shipping Behaviours (Zero-Tolerance) - Uploading early or fake tracking info to trigger RTS is strictly against platform policy. - Using an unauthorised carrier can result in automatic order cancellation with no compensation to the seller. - Using the wrong handover label (Drop-off label used for Pick-up or vice versa) can cause parcel rejection, return, or delivery failure.