M2E Cloud supports a wide range of source platforms and sales channels, making it suitable for businesses operating in multiple regions and channels.

Source platforms (where your product data lives):

• eCommerce platforms: Shopify, BigCommerce, WooCommerce, PrestaShop, Shopware, Ecwid, Adobe Commerce (Magento 1 & Magento 2), Lightspeed POS, Square POS, Salesforce (B2C & B2B)
• POS systems: Lightspeed, Square
• ERP and PIM systems: NetSuite, Oracle, Microsoft Dynamics 365, and others (via custom API integration)

Sales channels (where your products are listed):

M2E Cloud connects to 600+ marketplaces worldwide, including Amazon, eBay, Walmart, TikTok Shop, Temu, Kaufland, OTTO, Mirakl, and OnBuy.

No. M2E Cloud supports several ways to source product data aside from eCommerce platforms:

• Built-in Catalog for importing and listing products on marketplaces, ideal for businesses without a website or external store
• Custom API integration with ERP, PIM, and other source systems for enterprises managing product data outside an eCommerce platform

Yes. M2E Cloud preserves your existing listings, including sales ranks, reviews, and listing history. This way, you can switch to M2E Cloud without disrupting active sales.

When you connect a Channel account, M2E Cloud imports your listings and automatically links them to the matching products in your catalog (whether from Shopify, BigCommerce, WooCommerce, or another connected source).

Yes. M2E Cloud gives you full control over how and when synchronization runs. Automatic updates are turned off by default, so your marketplace listings won’t change until you enable sync. 

You can also start small: enable sync for some products first. Confirm that stock levels, prices, and orders sync correctly between your store and marketplaces, and expand from there. If you spot an issue, you can disable sync at any time without affecting your existing setup.

M2E Cloud currently supports English, German, French, Italian, Spanish, Portuguese, and Polish. More languages will be added soon.

To change the language of the app's interface, click on your profile in the upper-right corner.

Yes. M2E Amazon Repricer allows adding an unlimited number of Amazon accounts and marketplaces in Settings.

M2E Amazon Repricer supports the following marketplaces: US, MX, CA, DE, ES, FR, GB, IT, NL, TR, SE, PL, AU, JP, BR, SG, IN, AE, and BE.

M2E Amazon Repricer continuously updates prices according to the settings you specified. Once the competitor's price is changed, the app immediately reprices your offer.

If you have M2E Amazon Repricer integration with M2E Pro, consider the following:

- It can take up to 1 hour to update the Regular/Max/Min price after changing the corresponding Magento Attributes.

- M2E Pro Listing gets repricing updates once a day. It means there can be differences between prices displayed in M2E Pro and M2E Amazon Repricer. Find the most actual data in M2E Amazon Repricer.

- Settings provided in M2E Amazon Repricer override the settings in M2E Pro. If your Regular/Max/Min price is set to be updated via Magento Attribute, but you change it directly in M2E Amazon Repricer, the price will be re-calculated based on the M2E Amazon Repricer value.

No additional actions are required from your side. The repricing process is fully automated. the service monitors your competing products and, once detects price adjustment, immediately reprices your offer according to your repricing strategy and Min/Max price limits.

After you save the changes, product prices are immediately recalculated.

M2E Amazon Repricer cannot adjust the shipping cost set for your offers. However, it considers the shipping cost when calculating the competitive price. Your offer will be repriced following the Policy settings after adding the shipping cost.

You can refresh inventory and add a newly listed product to Repricer in approximately 2.5 hours.

Several cases may prevent offers from repricing:

- Your product is out of stock. The price cannot be updated for such products, so it will remain the same. 

- The total price, including shipping cost, takes your offer out of the top 20 offers for this Amazon product. Amazon provides the data only on the top 20 sellers, so M2E Amazon Repricer can't identify your offer, therefore, cannot reprice it. 

- M2E Amazon Repricer doesn't receive the required product data from Amazon. The issue may occur due to temporary issues on Amazon's side and can be resolved after product data recollection. 

- There are several offers in your Amazon inventory with the same ASIN/ISBN and condition. That’s why M2E Amazon Repricer cannot identify an offer that needs to be repriced. 

- M2E Amazon Repricer doesn't receive the data related to the particular SKU. It may happen when the item is removed from Amazon's inventory or due to temporary technical issues on Amazon. 

- The item is marked with a pricing error on Amazon. To resolve it, Amazon Min and Max prices will be automatically updated with the corresponding values set in M2E Amazon Repricer. 

Yes. The app allows you to reprice your items as both Amazon- and merchant-fulfilled ones at the same time. You can assign different policies to these items according to their fulfillment type.

Most probably, Amazon has rotated the Buy Box by the non-price metric. M2E Amazon Repricer tracks price changes, so it can't take the non-price factor into account.

Or, there may be more than one seller holding the Buy Box for a single Amazon product at the same time. In this case, Amazon rotates the placement among multiple sellers during the day.

The app cannot reprice products that are out of the top 20 offers for Amazon products due to technical reasons. Amazon provides the data only on the top 20 sellers, so M2E Amazon Repricer can't identify your offer, therefore, cannot reprice it.

Once your offer is placed among the first 20 offers, repricing will be enabled automatically.

The app lets you choose how your product should be priced if you have no competitors. You can try setting the Max price for the product to get the max profit.

Most probably, Amazon has rotated the Buy Box using a non-price metric. Also, you need to make sure you are eligible for the Buy Box. 

Repricing will be paused until the relevant condition is met. The price will remain as it is.

Yes. If your inventory exceeds 50K items, please contact our support team.

Sales data is updated daily, primarily based on order information. The M2E Analytics app needs some time to process the data, so insights typically become available starting from the previous day and earlier. Data for the current day will appear once it has been fully collected and processed.

Yes, M2E Analytics lets you filter and compare data across custom timeframes. You can review sales trends, order volumes, and other key metrics by selecting specific dates. This helps you track growth, spot seasonal changes, and make informed decisions. Just choose the periods you want to compare at the top of the app’s page.

Go to analytics.m2e.cloud and log in using your M2E Accounts credentials. You can also open the Analytics app directly from M2E Multichannel Connect by clicking the Apps icon (grid of boxes) next to your user profile in the top-right corner.

To calculate profitability and unlock key financial metrics, you can import product costs into M2E Analytics from any source you use to manage them – Shopify, Magento, or others. Here’s how:

1. Export your product costs from your system. Make sure the file includes two columns: sku and cost.
2. Log in to your M2E Analytics account and go to the Profit Analytics tab.
3. Click the Import Cost button and upload your file using the instructions provided in the pop-up window.