TikTok Shop Approved Shipping Carriers in Italy

Shipping Types You Can Use in Italy #

• Local > Local

Available: Shipped via Platform (default), Shipped by Seller

• Sell Across EU

Available: Shipped via Platform (default), Shipped by Seller

💡 Important operational rule (applies to all shipping types). Your warehouse address in Seller Center must match the real shipping origin.

TikTok Shop: Approved Shipping Providers in Italy (Shipped by Seller) #

Selling Across EU (examples listed)

• Amazon Logistics
• BRT Bartolini
• DHL Express
• FedEx
• GLS
• UPS®

Domestic shipping in Italy

• Amazon Logistics
• Amazon Shipping IT
• BRT Bartolini
• DHL Express
• EVRi
• FedEx
• GLS
• Liccardi Trasport
• Poste Italiane
• Sailpost
• UPS®

Use M2E Cloud + Amazon MCF to route orders to Amazon for fulfillment, sync tracking back to your store, and cut manual work.

SLAs & Timelines You Must Meet #

Shipped by Seller: Local (Italy > Italy) #

Step	Seller Center / Tracking status	Deadline	Notes
Prepare, pack, upload tracking	Stocking <> Awaiting Collection or Awaiting Shipment	Within 2 working days of receiving the order	Tracking must be valid, correct, and active once handed to the carrier. Missing or wrong tracking can create logistics issues.
Hand parcel to the carrier	Awaiting Collection or Awaiting Shipment <> In Transit	Within 3 working days	First carrier scan confirms handover. If the order is not handed to the carrier within 7 working days, it may be automatically cancelled.
Tracking must show movement	Transit to Ship	First scan/update within 24 hours	If there are no updates, it may be flagged “No tracking data found”. You have 36 hours to correct the tracking info.
Monitor Package progress until delivery	Delivered	Deliver-by SLA - 4 working days	Separate rule in materials: first delivery attempt within 5 working days of order placement.
Lost criteria	Lost or Delayed Shipments	No carrier scan within 10 calendar days or 7 working days	Package is considered “lost” under this rule.

Shipped by Seller: Sell Across EU (Italy > Other EU) #

RTS: Upload tracking within 2 business days.

TTS: If there are no updates within 24 hours, it can be flagged “No tracking data found”. You have 36 hours to fix it.

Delivery: deliver-by SLA 

• IT -> FR, DE, ES: 6 business days
• IT -> IE: 8 business days

Shipped by TikTok Shop (4PL) #

RTS: Tracking + label are generated automatically.

TTS: Tracking updates are handled automatically (no manual uploads needed).

Delivery: Domestic 1-4 business days, Sell Across EU 3-7 business days.

Tracking & Performance Metrics #

Tracking rules you must follow #

• Upload tracking either in bulk (Excel import) or manually in Seller Center.
• Tracking can be edited once, only before “Delivered.”
• Tracking updates must be submitted within 60 days of the order date.
• Do not delete or move columns in the bulk upload template (risk of upload errors).

Performance metrics referenced in your materials #

These are the operational metrics TikTok Shop uses for logistics assessment:

• Seller Fault Cancellation Rate (SFCR) below 2.5%. 
• LDR (Late Dispatch Rate) below 4%. 
• Seller-fault Return/Refund Rate below 1.5%
• Order Negative Review Rate below 1.5%
• VTR (Valid Tracking Rate) - 95% or higher

• OTDR(On Time Delivery Rate) at or more than 70%

Labels, Data, and Packing Essentials #

Shipped by Seller (3PL): Upload tracking correctly

You can upload tracking in two ways:

• Bulk (Excel): Orders > Manage Orders > Upload. Fill Shipping Provider Name + Tracking ID. Don’t move/delete columns. Upload the file back.
• Manual: Orders > Manage Orders. Filter Shipped by Seller. Select orders > Add Tracking Info. Enter tracking ID, choose carrier, Submit.

Shipped by TikTok Shop (4PL): Label printing requirements

• Print labels 102 x 152 mm, landscape. Text must be clear and fully visible.
• Drop-off and Pick-up labels are not interchangeable. Using the wrong label can lead to rejection, return, or delivery failure.

Hazardous & Prohibited Goods #

• Ship only products permitted by the carrier.
• Follow the logistics provider’s instructions for special handling (examples listed): liquids, sharp items, fragile items, perishables, textiles, and hazardous materials.
• Notify the carrier before shipping if special handling is required.

Hand-off & Monitoring #

Shipped by Seller (3PL)

You are responsible for monitoring the shipment and fixing issues fast:

• You are responsible for monitoring shipment status and handling shipping-related buyer issues (delays, misdeliveries, lost parcels).
• Use Action Needed and the Logistics issue filter (example issue types shown include “No tracking data found” and “Logistic Provider Mismatch”).

Shipped by TikTok Shop (4PL)

• Drop-off at a local parcel shop (default) or Pick-up from your warehouse (if selected).
• For Pick-up: the system schedules collection for the next working day based on parcels in RTS (“Awaiting Collection”).

Prohibited Shipping Behaviours (Zero-Tolerance) #

• Uploading early or fake tracking info to trigger RTS is strictly against platform policy.
• Using an unauthorised carrier can result in automatic order cancellation with no compensation to the seller.
• Using the wrong handover label (Drop-off label used for Pick-up or vice versa) can cause parcel rejection, return, or delivery failure.