Shipping Types You Can Use in Germany #
- Domestic (ship within Germany)
Available: Shipped via Platform (4PL, default) or Shipped by Seller (3PL), if both options are available for your warehouse address.
- Sell Across EU (ship from Germany to another EU country)
Available: Shipped via Platform (4PL, default) or Shipped by Seller (3PL), if both options are available for your warehouse address.
- Fulfilled by TikTok (FBT)
FBT is a separate model where TikTok manages warehousing, packing, shipping, and logistics-related customer support.
đź’ˇ Note. Availability of 3PL/4PL/FBT depends on warehouse origin and buyer country. In some local-to-local cases, only Shipped by Seller may be available.
TikTok Shop: Approved Shipping Providers in Germany (Shipped by Seller) #
Use one of these integrated carriers so tracking can be verified/synced in Seller Center:
- TNT;
- FedEx;
- Hermes;
- DHL Express;
- UPS;
- GLS Germany;
- DHL Paket;
- DPD Germany;
- Amazon Logistics.
Connect TikTok Shop to Amazon MCF via M2E Cloud - hands-off fulfillment for TikTok Shop orders.
SLAs & Timelines You Must Meet #
Shipped by Seller (3PL) - Local & Cross-border #
| Step | Seller Center / Tracking status | Deadline | Notes |
| Upload tracking + arrange shipment | Ready to Ship (RTS) | ≤ 3 business days after payment | Tracking upload in Seller Center (bulk upload supported) |
| First carrier scan (collection) | In Transit (first event on carrier website) | ≤ 24 hours after packing + tracking upload | The first tracking event on the carrier’s official site counts as handover/collection |
| First delivery attempt | First delivery attempt is made | ≤ 5 business days after order placed | Impacts delivery performance |
- Lost package definition (3PL)
A parcel is considered lost if there are no carrier scans for 10 calendar days or 7 business days.
- Edit tracking (3PL)
Tracking/carrier can be edited once, and only before the order reaches Delivered.
- Delivery exceptions
If abnormal delivery occurs (damaged, lost, or delayed), TikTok Shop may cancel the order and notify the customer to initiate a refund.
- Support ticket for tracking updates
If you can no longer edit the tracking number or carrier in Seller Center, open a Support ticket. For each Order ID, provide the original and the new tracking number and/or carrier name. Submit the request no later than 60 days from the order date.
Shipped via Platform (4PL) #
| Item | Requirement |
| Operating days | Mon–Fri (5 days/week) |
| Delivery speed | Drop-off/Pickup: 1-2 working days |
| Delivery issues + compensation | Handled by the platform |
Fulfilled by TikTok (FBT) #
- TikTok handles fulfillment and logistics support end-to-end.
- Delivery speed: 1-2 business days (domestic), 3-6 business days (within EU)
Labels, Data, and Packing Essentials #
Shipped by Seller (3PL) #
- Tracking: the seller must upload valid tracking information in Seller Center
- Shipping Provider: selecting a Shipping Provider is a mandatory field when uploading tracking.
- Accuracy: if tracking is missing or incorrect, the seller is responsible for related losses and penalties.
- Handover proof: the first tracking update on the carrier’s official website is treated as package collection (in transit).
- Limited edits: tracking info can be edited once only, and only before the order reaches Delivered.
Shipped via Platform (4PL) #
- Label print spec: 102 x 152 mm, landscape orientation.
- Text must be readable, and all information must be fully visible.
- If the wrong handover method is selected, the system may generate a different label.
- Labels are not interchangeable. A label mismatch can lead to rejection or return.
