Your privacy and data security are top priorities at M2E Cloud. We collect and process personal data to manage your account, deliver the services you rely on, and provide timely updates about platform developments.
Our privacy practices are built on principles of confidentiality, data integrity, and regulatory compliance.
What information we collect #
To deliver our services efficiently and securely, M2E Cloud may collect the following types of data:
- Account details
Basic information such as your name, email address, and other identifiers used during account registration.
- Usage information
Technical data like your IP address, domain, and extension IDs. We use this information to monitor performance, improve features, and ensure secure integration with your sales channels.
- Channel and integration activity
Information linked to your use of connected marketplaces like eBay or Amazon, including inventory status, sync logs, and channel-specific actions. It helps us respond quickly to changes and maintain seamless operations.
You can manage and update your personal or billing data anytime in the Billing and Account sections of your M2E Accounts profile:
How we use your data #
M2E Cloud uses collected data with care, transparency, and a clear purpose:
- Service delivery and communication
We use your information to fulfill service requests, send important updates, and provide customer support when needed.
- Platform optimization
Usage insights allow us to enhance system performance and user experience.
✅ Use the M2E Sales Analytics tool to explore detailed Channel metrics that help boost your revenue potential.
- Security and compliance
We process data to uphold our legal responsibilities, prevent fraud, monitor systems, and safeguard your account and the broader M2E ecosystem.
- Marketing and newsletters
With your consent, we may share promotional messages or service highlights. You can always unsubscribe or browse our updates in the M2E Monthly Digest.
Your personal data is always handled in line with relevant privacy regulations and our internal policy.
Data retention & deletion #
We only keep your data for as long as it’s necessary for the original purpose or as required by applicable law.
If you decide to close your account and request complete data removal, contact our support team through the Account section of your M2E Accounts profile:
ℹ️ For full details about how we protect your privacy and manage your data, please review our Privacy Policy.
