TikTok Shop-Approved Shipping Carriers in Ireland

Shipping from Ireland on TikTok Shop? There’s one rule of the road: Ship by Seller with TikTok Shop-approved shipping carriers only. This quick guide breaks down who you can use, the timelines you must hit, and the pitfalls to avoid, so every parcel lands on time and your metrics stay spotless.

ℹ️ Learn more about TikTok Shop EU Customer Order Shipping Policy

Overview #

• For Irish TikTok Shop sellers shipping within Ireland or from Ireland to other EU countries.
• Applies to Sellers using Ship by Seller. In Ireland, Ship by TikTok isn’t available for Local-to-Local or Sell Across EU.

Shipping Model in Ireland #

• Available type: Ship by Seller only.
• You must choose a TikTok Shop-approved shipping carrier and use trackable services.

TikTok Shop-Approved Shipping Providers in Ireland #

Use one of the following when setting “Ship by Seller”:

• DPD; 
• GLS; 
• UPS; 
• Fastway; 
• An Post; 
• DHL Express; 
• TNT; 
• FedEx.

✅ Tip: Enable carrier-tracking integration in Seller Center to receive tracking updates automatically.

Performance Metrics You Must Hit #

• VTR (Valid Tracking Rate): % of parcels shipped with valid, trackable IDs from approved carriers.
• LDR (Late Dispatch Rate): Orders not moved to Ready to Ship within 2 working days of order time.
• OTDR (On-Time Delivery Rate): % of Ship-by-Seller parcels delivered within the defined SLA.
• SFCR (Seller Fault Cancellation Rate): The rate of orders you cancel before shipping.

Working days = Mon-Fri, excluding Irish public holidays.

Required Timelines (SLAs) #

Ship by Seller: Local (IE>IE):

• Within 2 working days: Confirm, pack, and create/attach label (Ready to Ship).
• Within 3 working days: Hand to carrier (In Transit).
• Delivery: Aim within 5 working days of order receipt to protect OTDR.
• Auto-cancel: If not handed to the carrier within 7 working days.

Ship by Seller: Cross-border (IE>EU):

• Exact dispatch timings as above; deliver by carrier/SLA for destination to protect OTDR.

Packaging & Labelling Essentials #

• Pack to prevent damage; follow carrier rules and TikTok Shop EU policies.
• Label must show buyer name, full address (incl. postcode), and seller name/address.
• Do not add off-platform contact info or cover essential barcodes.
• Include only the items ordered; avoid marketing inserts that solicit reviews/returns.

Hazardous & Prohibited Goods #

• Follow Irish/EU transport laws and carrier restrictions for dangerous goods.
• Do not ship prohibited items under TikTok Shop EU policies.
• Ship hazardous goods only where permitted, in allowed quantities, with compliant packaging and prior approvals where required.

Data & Customer Handling #

• Protect buyer data; keep communications confidential.
• If address info is incomplete/incorrect, coordinate with the buyer (and raise a Seller Center ticket if needed).

Delays, Loss, and Cancellations #

• TikTok may notify buyers of delays on orders stuck for more than 7 working days without tracking; buyers can cancel for a refund.
• Lost/damaged/delayed parcels: buyers may cancel or request a replacement; follow the EU Cancellation/Return/Refund process.
• Using Ship by Seller, you handle carrier issues directly and keep order status current.

Strictly Prohibited Behaviours #

• Empty or incomplete shipments; shipping non-matching products.
• False labels, duplicated/invalid tracking, or shipping to any address other than the buyer’s.
• Altering buyer order or shipping data without request.

✅ Connect your store to TikTok Shop with integration by M2E Cloud and start selling.