TikTok Shop Approved Shipping Carriers in France

Shipping Types You Can Use in France #

Local to local (France > France)

• Available shipping types: Shipped by TikTok Shop and Shipped by Seller
• Default shipping type: Shipped by TikTok Shop

Sell Across EU (France > another EU country)

• Available shipping type: Shipped by TikTok Shop and Shipped by Seller

• Default shipping type: Shipped by TikTok Shop

TikTok Shop approved shipping providers in France (Ship by Seller) #

If you use Shipped by Seller, you must use a TikTok Shop-approved third-party carrier. TikTok Shop notes these carriers have integrated their technology systems with TikTok Shop.

France - National

• La Poste Colissimo;
• Colis Privé;
• Chronopost;
• Mondial Relay;
• DPD France;
• GLS France;
• Cirro Parcel;
• UPS®;
• Amazon Logistics;
• Amazon Shipping FR;
• FedEx;
• Geodis;
• Relais Colis;
• France Express;
• DHL Paket;
• DHL Express.

France - Sell Across EU

• La Poste Colissimo;
• Chronopost;
• Mondial Relay;
• DPD France;
• GLS France;
• UPS®;
• FedEx;
• Geodis;
• Relais Colis;
• Amazon Logistics.

Integrate Amazon MCF with your store via M2E Cloud to fulfill orders faster, keep stock aligned, and reduce fulfillment overhead.

SLAs and Timeline Terms (RTS, TTS) #

TikTok Shop defines required steps and deadlines for each shipping type. Deadlines are calculated from the date the seller receives the order.

Ship by Seller (Local to local) #

Seller actions	Order status in Seller Center	SLA deadline	Note
Confirm the order Pack the order Create and affix a shipping label	Stocking <-> Awaiting Collection	2 working days	(Missing this deadline impacts the seller’s Late Dispatch Rate
Hand the parcel to the carrier	Awaiting Collection or Awaiting Shipment <> In Transit	3 working days	The first scan from your selected carrier confirms package handover. Sellers must ensure parcels are collected within 24 hours of uploading tracking.
Track the parcel until delivery	Delivered	Delivery SLA: 4 working days	Carrier is responsible for updating shipment status to “Delivered” in Seller Center.

💡 Operational note

First delivery attempt must be made within 5 business days of order placement.

Lost or Delayed Shipments #

A package is considered “lost” if:

No carrier scan is recorded within 10 calendar days or 7 business days.

If a package is lost, damaged, or delayed:

• TikTok Shop may cancel the order
• The buyer may be refunded

Ship by Seller Across the EU #

RTS: ≤ 2 working days (confirm, pack, create + attach label);
TTS: ≤ Handover: ≤ 3 working days (auto-cancel if not handed over within 7 working days);
Delivery: Deliver-by SLA (destination-based)

• FR -> DE: 5 business days
• FR -> IT, ES: 6 business days
• FR -> IE: 7 business days

Ship by TikTok Shop #

RTS: ≤ 2 working days (confirm, pack, create + attach label);
TTS: ≤ 3-5 working days (auto-cancel on Day 7 if not handed over; affects Late Dispatch Rate);
Delivery: By the carrier’s estimated delivery date.

Tracking and Performance Metrics (LDR, OTDR, VTR, SFCR) #

• Late Dispatch Rate (LDR) is measured over 7 calendar days and applies when packages take more than 2 working days. Must be 4% or lower.
• On Time Delivery Rate (OTDR) is the percentage of EU packages (over 7 calendar days) delivered within the defined SLA. Applies to Ship by Seller only; a healthy OTDR is 70% or higher.
• Valid Tracking Rate (VTR) is the percentage of packages Shipped by Seller that use a tracked shipping method by approved couriers. Applies to Ship by Seller only and must be 95% or higher
• Seller-Fault Cancellation Rate (SFCR): must be 2.5% or lower (e.g., out-of-stock or incorrect pricing cancellations).

Labels, Data, and Packing Essentials #

Confirming orders #

• Review inventory as soon as you receive an order.
• If you cannot fulfill an order, please cancel it by following the TikTok Shop EU Customer Order Cancellation, Return, and Refund Policy.
• Maintain accurate stock levels to prevent cancellations and protect Shop Health.

Packaging orders #

• Use the correct package size and type.
• Ship only products permitted by the carrier.
• Follow the logistics provider’s instructions for special handling (for example: liquids, sharp items, fragile items, perishables, textiles, hazardous materials).
• Notify the carrier before shipping if special handling is required.

Labelling orders #

All packages must have a shipping label securely affixed, including:

• Customer name and full postal address (including zip/postal code)
• Customer order number
• Seller full name and address

Unauthorized information on labels

• Hyperlinks
• QR codes
• Contact information from other platforms
• Information irrelevant to the order

Hazardous & Prohibited Goods #

• Sellers must comply with local laws and regulations.
• Sellers must comply with carrier requirements on hazardous goods and products with shipping restrictions.
• Sellers should only ship products that are permitted by the carrier.

Hand-off & Monitoring #

• Use TikTok Shop approved integrated carriers only.
• Upload a unique, valid Tracking ID for each parcel in Seller Center. Failure can impact VTR.
• Parcels not scanned in time by the LSP can lead to high LDR.
• After the carrier collects the package, check if the status updates to “Shipped.”

Prohibited Shipping Behaviours #

• Shipping empty packages
• Shipping incomplete order units
• Shipping products not matching product detail page or order details
• Forging shipping label information (warehouse addresses, routes, receiver info, delivery addresses)
• Tracking misrepresentation:
  • invalid tracking numbers
  • duplicated tracking numbers
  • no logistics info after tracking ID has been provided for 24 hours
• Inconsistency between the customer's delivery address and the logistics route
• Inconsistency between order and shipping data
• Other inaccurate or wrong shipping information
• Underpaid postage (postage paid for a lower weight than the package sent)