M2E Multichannel Connect synchronizes refunds from Mirakl marketplaces to your store. When a refund is issued on Mirakl, M2E updates the payment status of the corresponding order in your store.
The use cases below cover the refund scenarios supported by M2E.
ℹ️ Mirakl refund synchronization is available for Shopify stores.
Use case 1. Full refund issued on Mirakl #
The full order amount is refunded on Mirakl. M2E detects the refund and updates the corresponding order in your store.
On Mirakl: the order is marked as fully refunded.
In your store: the order payment status changes to Refunded. This applies whether the order was refunded before or after shipment.
Use case 2. Partial refund issued on Mirakl #
One or more items in the order are refunded, while the rest of the order remains unaffected.
On Mirakl: the refunded line items are marked as refunded, while the order itself remains partially refunded rather than fully refunded.
In your store: the order payment status changes to Partially Refunded.
For example, an order contains brake pads and an air filter. The brake pads are refunded on Mirakl. In your store, the order payment status changes to Partially Refunded, and the air filter line item remains unaffected.
Inventory handling for returned items #
M2E does not adjust inventory when a Mirakl refund is synchronized to your store. This is because a refund does not confirm that the item has been received or that it is fit for resale.
You need to adjust your store's stock manually after you receive and inspect the returned item.
How Mirakl refund data reaches external systems #
M2E does not connect to ERP, 3PL, or warehouse systems directly. It records refund information on the order in your store, and your external system reads it from there through your store's standard API, the same way it reads order and shipment updates.
For events that originate on Mirakl, the data flow is:
Mirakl → M2E Multichannel Connect → Store → ERP / 3PL / warehouse system
Need help? #
If you have questions about how M2E synchronizes refunds, or if an order in your store does not reflect what happened on the Mirakl marketplace, please contact our support team.
