M2E Multichannel Connect keeps refund and return information synchronized between your store and supported marketplaces as part of the order lifecycle. This synchronization is currently available for Amazon, eBay, Temu, and Mirakl.
When marketplace refund information is synchronized to your store, M2E updates the order status in your store, records the refunded amount, and adds an order log describing the change.
Each marketplace handles order refunds and returns differently, so each one has its own guide. Use the table below to see what is supported on your channel. Then, open the relevant marketplace guide for the details on how M2E syncs refunds and returns.
Refund and return synchronization by marketplace #
Check the table below to see how M2E synchronizes order information for refunds and returns depending on the marketplace and where the action is initiated.
| Action | Amazon | eBay | Temu | Mirakl |
|---|---|---|---|---|
| Refund issued in store – unshipped order | Order is canceled on Amazon | Order is canceled on eBay | Not synchronized to Temu; refund must be issued there manually | Not synchronized to Mirakl; refund must be issued there manually |
| Refund issued in store – shipped order | Refund is created on Amazon | Refund is created on eBay | Not synchronized to Temu; refund must be issued there manually | Not synchronized to Mirakl; refund must be issued there manually |
| Buyer initiates a return or refund on the marketplace | Once processed on Amazon, return status and refund details are synchronized to your store | Once processed on eBay, order status and refund details are synchronized to your store | Once completed on Temu, order status and refund details are synchronized to your store | Once a refund is issued on Mirakl, the order payment status is updated in your store |
| Partial refunds | Supported | Supported for shipped orders | Supported | Supported |
| Supported store platforms | Shopify | Shopify | Shopify, BigCommerce, WooCommerce | Shopify |
Guides by marketplace #
The guides below describe the return and refund use cases supported for each marketplace:
Need help? #
If you have questions about how M2E synchronizes returns and refunds, or if an order in your store does not reflect what happened on the marketplace, please contact our support team.
