During a TikTok LIVE stream, one buyer may check out several times. Each checkout creates a separate TikTok Shop order and a separate order in your store.
With the auto-combine feature, M2E Multichannel Connect can merge eligible TikTok LIVE orders from the same buyer into one store order. This way, you can ship the products in one package.
This guide covers which orders M2E can combine, how to enable auto-combine, and how fulfillment information syncs to TikTok Shop.
Which TikTok Shop orders can be combined #
M2E combines TikTok Shop orders only when they meet all of the following conditions:
- LIVE orders. The buyer placed the orders during a TikTok LIVE stream.
- Same buyer and address. One buyer placed the orders, and all of them ship to the same address.
- Same delivery option. The buyer selected the same delivery option for every order.
- Awaiting shipment. The orders have the Awaiting shipment status and no cancellation requests.
- No cash on delivery. None of the orders are paid by cash on delivery (COD).
- Up to 20 orders. A single combination includes no more than 20 orders.
- Shipping provider limits. The combined package meets the shipping provider's weight, volume, and amount requirements.
For example, a buyer places three LIVE orders: product A, then product B, then 2 units of product C. If all three orders meet these conditions, M2E creates one store order with product A, product B, and 2 units of product C.
How to enable auto-combine of TikTok Shop orders #
1) In M2E Multichannel Connect, go to Settings > Orders.
2) Select your TikTok Shop account.
3) Under Auto-combine orders, enable Combine eligible TikTok orders into a single Store order.
4) Click Save.
After you enable the setting, M2E combines eligible LIVE orders as it imports them into your store.
⚠️ If you combine orders directly on TikTok Shop, M2E imports them as separate store orders. Each store order includes a note listing the TikTok Shop orders it was combined with.
Fulfilling combined TikTok Shop orders #
When you fulfill the combined order in your store, M2E sends the tracking number and shipping carrier to every TikTok Shop order in the combination.
For orders combined by M2E, fulfillment syncs in one direction only: from your store to TikTok Shop.
If you fulfill these orders directly on TikTok Shop, M2E doesn't transfer the shipping and tracking information to the combined store order. To keep both sides up to date, you need to fulfill combined orders in your store.
ℹ️ If your workflow requires fulfillment to sync from TikTok Shop to your store for combined orders, let our support team know.
Need help? #
If you have questions about combining TikTok Shop orders in M2E, contact our support team.
